Most Americans dislike their experiences at car dealerships, which is probably why there are countless articles describing how to avoid bad dealerships and salespeople.


No matter the industry, being a salesperson can be difficult when there are negative views of the profession. 

 Overcoming objections is a part of the everyday routine for salespeople. They are mentally prepared to handle customers who are dead-set on what they want. The unfortunate social stigma surrounding sales can make these objections even harder to get around. 

Two recent cases, one in Pennsylvania, the second in Arizona, have resulted in or are seeking large monetary damages awards against dealers and their principals personally.  Both involved situations in which the dealers failed to have in place a Compliance Management System (CMS).  The case already resolved—the one in Pennsylvania—required the dealership to implement a Code of Conduct and CMS to avoid further damage liability.
 


Finance and Insurance (F&I) departments are notorious for the amount of myths that spawn from employees. Just like high school, rumors start to spread throughout dealerships and can sometimes cause issues for those who believe in them.


A survey in 2017 by CNBC found that one-fifth of American adults had experienced some form of sexual harassment in the workplace. Sexual harassment includes physical assault to unwanted propositions, to even hostile actions taken due to an employee's sexual orientation.

Not secluded to any one industry, sexual harassment has become a widespread problem in the workplace. Now, some states are fighting back.


WASHINGTON, D.C. — The Federal Trade Commission has taken a bite out of a major issue for F&I offices. The regulator announced this week that operators of websites that sold fake pay stubs and other financial documents used to facilitate identity theft and other frauds have agreed to permanently shut down their businesses as part of separate settlements with the Federal Trade Commission.